Don’t like thugs blasting their music? So get off the train, says Transport for London

Don’t like thugs blasting their music? So get off the train! Transport chiefs dismiss commuter’s complaint about anti-social passengers

  • Loud phones are often the biggest complaint after rate increases and cancellations
  • TfL said if passengers are annoyed by loud music they should get off the train
  • They also replied “People are allowed to listen to or watch any form of media”

Transport bosses were criticized last night for appearing to give anti-social passengers the green light to play music on trains and buses.

Rather than promising action, Transport for London brushed off a commuter who pointed out that using smartphones without headphones was becoming a threat.

“People are allowed to listen to or watch any form of media while traveling,” was the response.

Incredibly, TfL also said the next time she was annoyed by loud music, she should get off the train and find a member of staff.

Beth McLoughin, 45, from Blackheath, south-east London, a writer for a tech company, said: ‘I suggested they could run a campaign similar to those of a few years ago asking people not to play videos and music with sound.

“I remember previous ads asking people not to eat smelly food and not to put loud music on headphones. Now they don’t even care if it’s music coming straight from a phone Everyone I know finds it a nuisance on public transport now, but with nothing telling people not to do it, no kind of standard is set.

“The response was a complete rejection. That pretty much says it’s OK to blast music.

Noise caused by passengers listening to music, watching videos and playing computer games without headphones is often the biggest complaint from consumer groups after fare increases, delays or cancellations.

Susan James, of London TravelWatch, the capital’s transport watchdog, stressed that TfL should crack down on the behavior.

TfL’s travel card terms and conditions for young people, she said, “require that they do not behave in a way that TfL considers anti-social, including ensuring they are the only person who can hear their music”.

She added: “We would expect them to take the same view for all users of their services.”

Bruce Williamson of lobby group Railfuture said: ‘Trains and the Tube are struggling to win back passengers.

‘Anything to make it more enjoyable the better – so insisting on headphones for music seems like a sensible idea.’

The response to Beth from TfL was: “Please note that people are allowed to listen to or watch any form of media while travelling. The only thing we would ask of them is that they do not use excessive volumes when watching or listening to their media of choice.

“I recommend that if you are having trouble with someone playing loud music, you get off the train and tell a member of staff.”

A TfL spokesperson said: “We frequently remind our customers to act considerately and responsibly.”


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