Reservation system crashes as drivers face hours of waiting at BC Ferries

Technical difficulties did not help a difficult situation for travelers on BC Ferries on Monday (August 15).

The organization issued a notice at 12:45 p.m. saying the reservations system was down, preventing travelers from rebooking or changing their reservations. At 3 p.m., the system remained down.

As of 8 a.m. Monday morning, BC Ferries noted staff were loading as many vehicles as possible, but shipping waits began to build for drivers leaving the Tsawwassen terminal bound for Duke Point in Nanaimo. From 3 p.m., only the 10:45 p.m. navigation had room. Tuesday’s 5:15 a.m. sailing showed some space, but the 7:45 a.m. and 10:15 a.m. crossings were marked full.

Likewise, those heading the other way only had the 10:45 p.m. navigation as an option.

Despite hourly crossings between Tsawwassen and Swartz Bay, these travelers to the island have an expectation of four crossings with tickets open for the 7 p.m. sailing. Congestion in the other direction also started around noon with travelers facing a two-sail wait.

Although the reservation system has remained inactive, the current conditions at remained a viable option for those seeking information. BC Ferries also recommends following Twitter at @BCFerries.

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